Cancellation & Refund Policy
A concise guide to order changes, cancellations and payment issues.
Before preparation
If you need to change or cancel a direct order, contact High Joint as soon as possible. Once preparation has started, changes or cancellations may no longer be possible.
Payment issues
If a payment attempt fails, do not repeatedly submit the same order. Check the payment status first and contact support if an amount appears to have been charged without a confirmed order.
Refund handling
Where a refund is approved, the refund is processed through the payment method or platform used for the order. Processing time can vary by payment provider or delivery platform.
Third-party platforms
Orders placed through Talabat, Deliveroo, Careem Food, Noon Food or another external platform are subject to that platform’s own cancellation and refund procedures.
Contact
For questions about this page or your order, call +971 4 271 9264.